Conditions

Booking conditions
General terms and conditions for package tours
The terms and conditions regulate the relationship between the tour operator and the customer. Tour operator is Geiranger Fjordservice AS

Bookings and payments
Terms and conditions for bookings, payment of deposit and final payment are agreed with the operator. All bookings are binding.
In the case of online purchases, the booking is binding once the tour has been confirmed and paid for.

Scope of the booking
The booking covers the services agreed between the operator and the customer. These services are described individually for each tour. In assessing what has been agreed, account should be taken of the travel document issued, with importance being attached to the promises made in the tour operator’s brochures, advertisements and other marketing material, and what the customer can expect in relation to the specified material. If the booking should deviate from the programme or include additional services, this must be confirmed in writing.

Information for customers
The tour operator is obliged to make the customer aware of the rights and obligations which exist between the tour operator and the customer. This is done by means of the present terms and conditions, with which the customer must familiarise himself. In particular, the tour operator must make the customer aware that he is responsible for ensuring that he has travel sheets needed and insurance required. Customers from countries other than Norway must be particularly aware that they may be subject to rules different from those applicable to Norwegian customers, and must make sure that they investigate the regulations applicable to the tour in which they are participating. The tour operator must make clear that he has the right to change the price in certain cases; see the section on changes to prices, services, etc.

Tours
All tours are offered on condition that places are available in the desired period. Book now!

Special terms and conditions for group and company tours
Geirangerfjord Sightseeing has crew that will look after the passengers to the best of his ability. All bus trips are escorted with tour guide and bus driver. They will look after the guests and suit for their needs during the trip. The guide is Geiranger Fjordservice AS representative during the trip.

Cancellation for individual customers
In accordance with our terms and conditions, no refund is payable on tickets for individual customers. The booking is binding once the tour has been confirmed and paid for. We recommend taking out a travel insurance policy which includes cancellation cover. In the event of cancellation as a result of illness, you should then contact your insurance company. The refund will be paid by the insurance company where applicable.

Cancellation for group and company tours
In the case of cancellation within 3 days of departure, or if the customer does not turn up for the departure, or lacks the required papers to particulate in the tour, the operator may charge the full price of the tour.

Changes to prices, services, etc.
The operator reserves the right to change prices as a result of new or increased taxes and charges, changes in exchange rates, or equivalent circumstances over which the operator has no control or could not have foreseen. Prices will not be changed within 30 days of departure.

The customer’s obligations
The customer must pay the agreed amount by the date specified in the operator’s terms and conditions. The customer must not behave in such a way as to be a nuisance to fellow travellers. A person booking a tour for someone else must ensure that that person can manage on their own. Our employees are not in a position to provide special assistance to passengers who cannot manage on their own. Passengers must be basically self-sufficient or travel with a companion. If there is gross negligence of the specified obligations on the part of the customer, he may be turned away or excluded from the remainder of the tour, without any entitlement to a refund from the operator. The customer may be liable to pay compensation if he/she deliberately or as a result of negligence inflicts a loss on the operator, including by failing to comply with the provisions set out above. The customer must ensure that he has the necessary papers for the tour (travel sheet etc). Loss of personal belongings is customers own responsibility (travel insurance).

The operator’s right to cancel the tour
The operator may cancel a tour for the following reasons:

If the number of bookings is not sufficient to operate the tour.
In the event of circumstances over which we have no control and which could not be foreseen at the time the booking was taken, such as war or state of war, natural disaster, epidemic, industrial disputes and similar circumstances (force majeure) which make it difficult or inadvisable to operate the tour.
The operator shall notify the customer of the cancellation as soon as possible. If a tour is cancelled, the customer is entitled to a full refund of the price of the tour (if prepaid). The customer cannot claim any compensation over and above this, unless he has incurred a loss as a result of the operator’s own error or oversight.

Complaints/time limit for complaints
Complaints in connection with service must be made immediately to the tour operator’s local representative; otherwise the customer forfeits the right to complain. In addition, other complaints must be made within 15 days of returning home, unless there are special reasons for extending the time limit.

All rights reserved
Geiranger Fjordservice AS reserves the right to change prices, as well as misprints in text, images and links on our web pages.
We reserve the right to make changes which may arise after the material and time schedule was made. We also reserve the right to make changes to prices and terms and conditions.